If your debit card is not working or you are getting a decline on a transaction, please make sure that you have your debit card controls turned on in your mobile app. You may do this by clicking on More and then Debit Card Controls. The Card Status should be set to Active On.  Check to see if you have a spending limit set or an automatic decline on certain Merchant types set to decline.  If this doesn’t resolve your issue, please call us at 800-232-8669 and we would be happy to assist you.    If you received a call from our Fraud Department, you will need to call them back at 888-241-2440, please add this phone number to your safe list.  They would be trying to reach you to make sure a transaction or transactions were actually made by you.  If they are not yours and the charges have posted to your account you would need to contact our Dispute Department at 866-507-2454.