Frequently Asked Questions (FAQ)

Account Error
I received an error message: If you have experienced an error on your account, please call us at 800-232-8669, option 0, or you may send us a secured email ...
Wed, 31 Aug, 2022 at 8:59 AM
Change of Information
If you wish to make any of the following changes on your account: Name Address (can also be updated via Settings in online or mobile banking) Telepho...
Thu, 18 Sep, 2025 at 2:18 PM
Courtesy Coverage/Premium OD
You may click here to obtain the Courtesy Coverage Opt-in/Opt-out Form:  Courtesy Coverage opt in or out Form Below is our Courtesy Coverage Policy so y...
Thu, 18 Sep, 2025 at 10:47 AM
CREDIT CARD LIMIT INCREASE
You may request a credit line increase at any time via our online website portal or mobile app. If you use our website, www.excitecu.org, simply click o...
Thu, 18 Sep, 2025 at 1:45 PM
Credit Card Payments
Thank you for reaching out for information on making a credit card payment on our online banking platform at www.excitecu.org. Step by Step Instructions...
Wed, 17 Sep, 2025 at 2:27 PM
Debit Card not Working? Card expiring? Fraud?
If your debit card is not working or you are getting a decline on a transaction, please make sure that you have your debit card controls turned on in your E...
Tue, 16 Sep, 2025 at 11:02 AM
Electronic Statements - to Enroll in estatements
Signing up for Electronic Statements or as we call it, "eStatements", provides so many benefits: convenience, lower cost, and helping to save the ...
Tue, 16 Sep, 2025 at 11:08 AM
EXCITE FOUNDATION
See our story below. We want to enhance the lives of people living in communities served by Excite Credit Union.                                           ...
Thu, 18 Sep, 2025 at 2:30 PM
Fraud on Account
If you have fraud on your account, please contact us immediately at 800-232-8669, option 0.  We will need to block access to your account. If you have given...
Wed, 17 Sep, 2025 at 2:32 PM
Funds Availability Policy - Current as of 9/18/2025
Thu, 18 Sep, 2025 at 2:24 PM