Frequently Asked Questions (FAQ)

Account Error
I received an error message: If you have experienced an error on your account, please call us at 800-232-8669, option 0, or you may send us a secured email...
Thu, 30 Apr, 2026 at 10:34 AM
BILLPAY VIRTUAL CARD FAQs
Sometimes a virtual card may be sent to your payee through BillPay. The information below explains what a virtual card is and how it works, is similar to ...
Wed, 13 May, 2026 at 6:33 AM
Change of Information
Please click the link below and you will be taken to the electronic signature form.  In order to change any of your information, you will need to be taken t...
Fri, 8 May, 2026 at 1:07 PM
Courtesy Coverage/Premium OD
You may click here to obtain the Courtesy Coverage Opt-in/Opt-out Form:  Courtesy Coverage opt in or out Form To fully opt into or out of this program, ...
Wed, 13 May, 2026 at 6:34 AM
CREDIT CARD LIMIT INCREASE
You may request a credit line increase at any time via our online website portal or mobile app. If you use our website, www.excitecu.org, simply click o...
Thu, 18 Sep, 2025 at 1:45 PM
Credit Card Payments
Thank you for reaching out for information on making a credit card payment on our online banking platform at www.excitecu.org. Step by Step Instructions...
Wed, 13 May, 2026 at 6:38 AM
Debit Card: declining? Compromised? Fraud? Card expiring?
Please give us a call at 800‑232‑8669, option 0, and we’ll be happy to assist with any questions you may have. Debit card declining If your debit card...
Wed, 13 May, 2026 at 7:27 AM
Electronic Statements - to Enroll in estatements
Signing up for Electronic Statements or as we call it, "eStatements", provides so many benefits: convenience, lower cost, and helping to save the ...
Thu, 30 Apr, 2026 at 10:58 AM
EXCITE FOUNDATION
See our story below. We want to enhance the lives of people living in communities served by Excite Credit Union.                                           ...
Thu, 18 Sep, 2025 at 2:30 PM
Fraud on Account
If you have fraud on your account, please contact us immediately at 800-232-8669, option 0.  We will need to block access to your account.   Our team is...
Wed, 13 May, 2026 at 6:55 AM