Frequently Asked Questions (FAQ)

Funds Availability Policy - Current as of 9/18/2025
Thu, 18 Sep, 2025 at 2:24 PM
HOW CAN I MAKE A PAYMENT
There are many choices to make a payment to your account.  Please see the accepted methods below. You can click here to make a payment: Make A Payment.    ...
Thu, 30 Apr, 2026 at 6:31 AM
How do I find my account number?
Trying to send a wire, ACH or set up direct deposit and need your account number? We got you covered. To find your account number when logging in throug...
Wed, 17 Sep, 2025 at 2:32 PM
Loan Payments from External Source
To make a payment online to your Excite Credit union loan, please click the following link: Make A Payment You may register for this service or simply ...
Thu, 30 Oct, 2025 at 1:06 PM
LOAN PAYOFF
Loan Payoff Information To complete a loan payoff, please contact us so we can process the payment over the phone. We can accept payoff payments using...
Wed, 13 May, 2026 at 7:36 AM
MAKE AN APPOINTMENT
To make an appointment with Excite, click here: Make an Appointment  Please note: We do not accept appointments on Saturdays. What Can I Schedule an A...
Wed, 13 May, 2026 at 6:33 AM
OPT OUT OF INSURANCE, INVESTMENT, & MARKETING
In order to opt out of communications you would go to our website at www.excitecu.org and scroll all the way to the bottom of the page and in the middle, cl...
Thu, 18 Sep, 2025 at 1:44 PM
Payroll/Direct Deposits - when are they processed?
We are unable to post your Direct Deposit until we receive the electronic file (“tape”) from the Federal Reserve. Direct deposit files are received dai...
Thu, 30 Apr, 2026 at 10:03 AM
Possible Scam or Compromised Account
Possible Scam or Account Compromise If you believe you’ve been scammed or shared your account or online banking information, contact Excite Credit ...
Wed, 13 May, 2026 at 7:24 AM
Shared Branching
What is Shared Branching? Excite Credit Union is a member of the Co-op Shared Branching network. This means you may conduct your Excite Credit Union bankin...
Fri, 8 May, 2026 at 6:26 AM