Frequently Asked Questions (FAQ)

Overdraft protection transfer from your savings account to your checking
Overdraft Protection from a Regular Savings or High Yield Money Market Account •    Members have the option to link their Excite checking account to...
Thu, 23 Jul, 2026 at 2:51 PM
Payroll Deposits or Direct Deposits - when are they processed?
We are unable to post your Direct Deposit until we receive the electronic file (“tape”) from the Federal Reserve. Direct deposit files are received dai...
Wed, 24 Jun, 2026 at 7:07 AM
Possible Scam or Compromised Account
Possible Scam or Account Compromise If you believe you’ve been scammed or shared your account or online banking information, contact Excite Credit ...
Wed, 13 May, 2026 at 7:24 AM
Shared Branching
What is Shared Branching? Excite Credit Union is a member of the Co-op Shared Branching network. This means you may conduct your Excite Credit Union bankin...
Fri, 8 May, 2026 at 6:26 AM
Skip-a-Payment
You may request a Vehicle or Personal loan "Skip A Payment" 5 days prior to the due date on your loan for a $25 fee through our website by clickin...
Tue, 16 Sep, 2025 at 10:35 AM
Stop Payment
You may place a stop payment for a $29 fee through our mobile app or by logging into online banking through your browser. You may also request a stop paymen...
Wed, 17 Sep, 2025 at 2:46 PM
To access or enroll in Estatements for your Visa Credit Card
Electronic statements for your Visa Credit Card: Desktop Computer or laptop: To access eStatements for your Visa credit card, please log in to your acc...
Fri, 7 Aug, 2026 at 9:19 AM
To reach a LIVE Service Center Representative for assistance
please call Excite Credit Union at 800-232-8669 and choose option 0 or call 408-265-7322 and choose option 0.
Wed, 25 Mar, 2026 at 8:53 AM
Travel Notifications
Traveling? Lucky you.  Now, let's make sure we know where you (and your card) are going to be so you will have a carefree time.  We've even added th...
Tue, 16 Sep, 2025 at 10:55 AM
WIRE TRANSFERS
  If you wish to send a wire, please visit a local branch to complete the proper paperwork. Please remember to bring the wiring instructions and a non-expi...
Fri, 4 Sep, 2026 at 7:04 AM