Frequently Asked Questions (FAQ)

Skip-a-Payment
You may request a Vehicle or Personal loan "Skip A Payment" 5 days prior to the due date on your loan for a $25 fee through our website by clickin...
Tue, 16 Sep, 2025 at 10:35 AM
Stop Payment
You may place a stop payment for a $29 fee through our mobile app or by logging into online banking through your browser. You may also request a stop paymen...
Wed, 17 Sep, 2025 at 2:46 PM
To reach a LIVE Service Center Representative for assistance
please call Excite Credit Union at 800-232-8669 and choose option 0 or call 408-265-7322 and choose option 0.
Wed, 25 Mar, 2026 at 8:53 AM
Travel Notifications
Traveling? Lucky you.  Now, let's make sure we know where you (and your card) are going to be so you will have a carefree time.  We've even added th...
Tue, 16 Sep, 2025 at 10:55 AM
WIRE TRANSFERS
  If you wish to send a wire, please visit a local branch to complete the proper paperwork. Please remember to bring the wiring instructions and a non-expi...
Mon, 20 Oct, 2025 at 7:11 AM